Method supporting the adoption of visual stories in judicial systems

Abstract

The submission of statements of claim is a critical procedure in civil judicial systems, where plain-tiffs plead the court to resolve conflicts with other parties. Under the assumption that plaintiffs seek to represent themselves, we are particularly concerned with the quality of the information ex-change with the court. To address this problem, we develop a method for constructing statements of claim that uses visual stories. The research adopts design science research, focusing on method construction and evaluation in a set of experiments. The results suggest the method supports the construction of coherent statements of claim and contributes to promote self-help and visual narrative in judicial systems.