Please use this identifier to cite or link to this item:
http://hdl.handle.net/10071/12188| Author(s): | Correia, Anacleto Cortez e Brito e Abreu, Fernando |
| Date: | 2010 |
| Title: | Model-Driven Service Level Management |
| Volume: | 6155 |
| Number: | |
| Pages: | 85-88 |
| ISSN: | 10.1007/978-3-642-13986-4_10 |
| ISBN: | 978-3-642-13985-7 |
| Keywords: | IT Service Management ITIL SLA MDA DSL NFR BPMN |
| Abstract: | Service-level agreements (SLA) definition and monitoring are open issues within the IT Service Management (ITSM) domain. Our main goals are to propose a model-based approach to IT services SLA specification and compliance verification. The specification will be accomplished by proposing a SLA language - a domain specific language for defining quality attributes as non functional requirements (NFRs) in the context of ITSM. This will allow that SLA monitoring and compliance validation at a level of abstraction that is understood by the stakeholders involved in the service specification. |
| Peerreviewed: | yes |
| Access type: | Embargoed Access |
| Appears in Collections: | CTI-CLI - Capítulos de livros internacionais |
Files in This Item:
| File | Description | Size | Format | |
|---|---|---|---|---|
| publisher_version_2010_AIMS.pdf Restricted Access | 373,33 kB | Adobe PDF | View/Open Request a copy |
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