Browsing by Author Lopes, Maria Rita Rueff Negrão Mendonça
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| Issue Date | Title | Author(s) | Type | Access Type |
|---|---|---|---|---|
| 2015 | Emotional contagion in voice-to-voice service encounters: A dynamic approach to the influence of customers on employees’ behavior and welfare | Lopes, Maria Rita Rueff Negrão Mendonça | Doctoral Thesis | Restricted Access |