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| Issue Date | Title | Author(s) | Type | Access Type |
| 2019 | Affective analysis of customer service calls | Cabarrão, V.; Julião, M.; Solera-Ureña, R.; Moniz, H.; Batista, F.; Trancoso, I.; Mata, Ana I. | Conference Object | Open Access |
| 17-Dec-2019 | Airport management strategies in recovery the air flight disruption: the case in the Lisbon Humberto Delgado airport | Carvalho, Carla Patrícia Nobre Marques | Master Thesis | Open Access |
| 27-Nov-2017 | Análise da propensão para a utilização de documentos em formato digital | Pasadas, Ana Sofia Abreu | Master Thesis | Open Access |
| 2019 | Are the States United? An analysis of US hotels’ offers through TripAdvisor’s eyes | Moro, S.; Batista, F.; Rita, P.; Oliveira, C.; Ribeiro, R. | Article | Open Access |
| 15-Dec-2016 | Assessment of the quality of mobile telecommunications services | Martins, Catarina Cecílio | Master Thesis | Open Access |
| 13-Dec-2019 | Avaliação da qualidade de serviço e recomendações de melhorias na área de restauração | Rojas Alfonzo, César Gerónimo | Master Thesis | Open Access |
| 2015 | Avaliação da satisfação dos clientes: o caso de um laboratório de análises clínicas privado | Monteiro, Ana Rita de Coelho Gomes | Master Thesis | Open Access |
| 23-Nov-2018 | Business plan of an online platform operating in the auto-repair sector: Carfix project | Cruz, João Guilherme Fernandes | Master Thesis | Open Access |
| 13-Dec-2018 | Case study on customer experience enhancement at ING, Luxembourg | Nowacki, Aline | Master Thesis | Open Access |
| 11-Jul-2018 | Consumer experience and satisfaction of private health management service enterprises in China | Xue Yufeng | Doctoral Thesis | Open Access |
| 2023 | Customer experience through online reviews from TripAdvisor: The case of Orlando theme parks | Costa, S. M.; Moro, S.; Rita, P.; Alturas, B. | Article | Open Access |
| 2012 | Customer satisfaction and repurchase intention: An application to the telecommunications industry | Cigarra, Cândida Carraça | Master Thesis | Open Access |
| 2024 | Customer satisfaction in the pet food subscription-based online services | Lima, D.; Ramos, R. F.; Oliveira, P. M. | Article | Open Access |
| 2017 | Customers’ online interaction experiences with fashion brands: e-information and e-buying | Loureiro, S. M. C.; Amorim, M. | Book Chapter | Open Access |
| 2005 | Determinants Of Consumers’ Satisfaction and Acceptance of Direct Selling | Alturas, Bráulio; Santos, Maria da Conceição; Pereira, Ivo | Conference Object | Open Access |
| 2009 | Direct selling: consumer profile, clusters and satisfaction | Alturas, B.; Santos, M-C. | Book Chapter | Open Access |
| 2004 | Direct Selling: The Role of Risk In Consumer’s Acceptance and Satisfaction | Alturas, Bráulio; Santos, Maria da Conceição | Conference Object | Open Access |
| 2017 | Effect of website performance expectancy on customer satisfaction: online fashion performance | Amoriom, M.; Loureiro, S. M. C. | Conference Object | Open Access |
| 2010 | Emotional predictors of consumer's satisfaction with healthcare public services | Vinagre, H.; Neves, J. | Article | Embargoed Access |
| 18-Nov-2016 | Experimental marketing practices leading to consumer loyalty in restaurant business | Lekstutytė, Alina | Master Thesis | Open Access |
